FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

AfterPay, ZipPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Google Pay, Shop Pay and Apple Pay.

WILL I RECEIVE AN ORDER CONFIRMATION?

All Alpha Strength orders will receive an email order confirmation. You will receive a secondary notification email with your tracking details upon dispatch.

HOW CAN I TRACK MY ORDER?

Tracking information will be emailed to you when your order ships. You will be able to enter this tracking information on the courier’s website (Australia Post) and access your estimated delivery date.

DO YOU SHIP OVERSEAS?

Yes. Currently we ship to USA/Canada, UK/Ireland and New Zealand. Shipping costs will apply and will be added at checkout. Please note that all import duties, customs and local sales taxes- if applicable, will be the responsibility of the receiver (you).

HOW LONG WILL IT TAKE TO GET MY ORDER?

Most destinations in Australia will be within 2-4 working days. Remote destinations will usually take up to 7 working days. Worldwide deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Orders are processed Monday to Friday (excluding public holidays). Orders placed after 2 pm AEST may be processed from the next business day.


WHAT SHIPPING CARRIERS DO YOU USE?

We use Australia Post for all our orders. You will receive an email shortly after you have checked out with your tracking details.

WHAT HAPPENS IF I AM NOT HOME AT THE TIME OF DELIVERY?

All bookings are made with Authority to Leave. If the delivery driver did not find a safe place to leave your parcel in your absence, it will be dropped off at the nearest carrier depot. If you missed a delivery, please visit your nearest depot with your attempt of delivery slip.


MY PRODUCT IS FAULTY. WHAT DO I DO?

In the rare event that you receive an incorrect or faulty item please send through an enquiry via email with your order number, name and description of the product/s. For faulty items, we will require you to send through photos of the issue to our team for assessment within 7 days of receiving your order. Once this has been verified, we will begin to take the steps needed to rectify the issue. Please do not lodge a return request for a faulty item through our portal until contact is made with our Customer Service Team. 

If you have received an incorrect item, we may also require photos to be sent via email to effectively resolve the issue. We will then have you return the item/s back to us and compensate you for your return postage. Upon receiving the item, we will arrange to ship you out the correct item. 

* Please note: There is no lifetime warranty on any of our products. 

* Please note: If you have received the wrong package, we will need to have this returned, then reship the correct order. Or, a store credit will be provided.

DO YOU ACCEPT RETURNS FOR CHANGE OF MIND?

We cannot accept exchanges for change of mind. Please make sure you select your product(s) carefully.

CAN I CANCEL MY ORDER?

Please contact us immediately; we may be able to cancel your order if it has not been packed/shipped yet.

You can contact us via email at sales@alphastrength.com.au and one of our customer service agents will be in touch within 24 hours.

If you have contacted us in relation to a change of address and we are unable to amend this address error, your parcel may be reshipped back to us. We will then be in contact with you to arrange redelivery. 

* Please note: Double and triple check your address is placed correctly before confirming your order as shipping fees may apply for reshipping. 

AM I ABLE TO CANCEL MY PRESALE ORDER?

Unfortunately, we are unable to cancel or offer a refund on pre-sale items. By opting in and paying for your pre-sale item, you understand the product will be allocated to you and shipped in the noted month. If you do wish to cancel your pre-sale order, you agree and understand you will need to cover a cancellation fee of 20% of value of the product.

STILL HAVEN'T FOUND THE ANSWER YOU'RE LOOKING FOR? 

Please feel free to contact us and we’re happy to answer any questions you may have. 

INSTAGRAM DM @alphastrengthau

FACEBOOK DM @alphastrength

EMAIL sales@alphastrength.com.au